EXPERIENCE

TECHNICAL ANALYST
9/2018-12/2024

SELF-EMPLOYED – ORO VALLEY, ARIZONA

Entry-level experience identifying, assessing, interpreting and mitigating threats from those who maximize technology to intimidate and terrorize.  Accomplished excellent results using independent judgment in setting priorities and organizing work-flow.

• Studied emerging trends used by those with malevolent agendas.
• Recognized information essential to problem resolution to evolve safety and security practices.
• Hands-on learning with as many as 40 cell phones and nine computers of differing operating systems.
• Gathered information through testing and evaluation to deepen understanding of external threats.

ASSISTANT TO THE OFFICE OF ENROLLMENT
11/2010–11/2017

KUYPER COLLEGE – GRAND RAPIDS, MICHIGAN

Position called for solid familiarity with all aspects of this ministry-focused college and its programs, as well as effective collaboration with financial aid, academics and student life. Responsible for maintaining CAMS student information system and for integration with PowerFAIDS Financial Aid and Salesforce.com systems along with any troubleshooting. Optimized enrollment and student success through managing correspondence, written materials, social media and delivery of recruitment services. Processed all student and parent inquiries as well as updated Financial Aid documentation.

• Facilitated the very best hospitality for prospective students and their families.
• Processed hundreds of prospective applications for first-year and transfer students.
• Generated hundreds of Financial Aid awards for first-year and returning students.
• Accurately updated student data on multiple Federal and State Government online systems.
• Responsible for default management and maintaining record low default rates.
• Worked with diverse populations and established rapport with people from varied backgrounds.
• Fostered an atmosphere that supported students in achieving their goals.
• Maintained Admissions and Financial Aid portions of college Web site.
• Reported on Enrollment status, results, trends and other key indicators for all college audiences.
• Reported to the Vice President for College Advancement.

BUSINESS DEVELOPMENT DIRECTOR
4/2004–1/2009

THE BAKER GROUP, INC. – GRAND RAPIDS, MICHIGAN

Overall responsibility for business development for this nationally recognized foodservice design firm specializing in the secondary and higher education markets. This self-directed position called for basic understanding of architectural practices and the construction process as well as familiarity with commercial kitchen equipment specifications. Cultivated new projects via expert execution of multiple trade events. Designed, launched and maintained the firm’s Web site, Intranet and CRM system; functioned in the role of IT Manager. Represented the company to all audiences in a compelling manner. Led day-to-day operations that included staff recruitment and training, budgeting, contract negotiation and infrastructure development.

• Liaised with Architectural design teams and clients to define project scope and identify ways to add value.
• Developed effective marketing campaigns that gained recognition and referrals.
• Dramatically improved revenue by transitioning primary market focus from secondary to higher education.
• Used outstanding writing skills and creative talent to craft portfolio and presentation materials that won project assignments and awards.

BUSINESS DEVELOPMENT MANAGER
7/2001–4/2004

BRIZO PROFESSIONAL SERVICES – SPRING LAKE, MICHIGAN

Responsible for maximizing growth and profitability via new business development and project management oversight for this National provider of software implementation and integration services.  Specialized in inventory, labor, CRM, Web Services and enterprise management systems for the quick service, fast casual and fine dining restaurant segments.

• Secured and maintained channel alliances that contributed to an ongoing sales increase of 30%.
• Established and managed major account strategy doubling sales volume for two consecutive years.
• Developed innovative administrative systems to manage projects and ensure achievement of client goals.
• Coordinated nationwide software integration project resulting in 100% customer retention and referral.

MARKETING MANAGER / REGIONAL SALES MANAGER
11/2000–7/2001

PROGRESSIVE SOFTWARE, INC. (BECAME XPIENT SOLUTIONS, LLC) – CHARLOTTE, NORTH CAROLINA

Managed all aspects of sales and marketing to the quick service and fast casual restaurant industry, while this global provider of point-of-sale (POS), real-time alerting and Web-based enterprise management systems underwent financial restructuring. Successfully coordinated trade shows, product launches and user group conferences. Completed extensive RFP responses, personally managed account calls and product presentations that supported sales of $7 million annually.

• Trimmed over $200,000 from fiscal marketing budget through business process re-engineering.
• Re-positioned product line and identified new areas of opportunity that improved market share potential.
• Facilitated “Outstanding Retail Application Design Award” from NCR hardware partner.

MARKETING DIRECTOR
5/1998–11/2000

CHICKASAW TECHNOLOGY PRODUCTS, INC. – OKLAHOMA CITY, OKLAHOMA

Directed all phases of marketing including product positioning and overall messaging strategy for foodservice POS, kitchen management and real-time web-based enterprise applications for this Subsidiary of Chickasaw Holding Company with operations in 30 states and annual revenues of $150 million. Oversaw market research, planning, advertising and public relations, as well as directed staff of four in the production of all promotional materials. Coordinated and participated in eleven trade shows annually. Reported to President.

• Delivered strategy that led company to recognition as foodservice technology leader within one year.
• Managed Business Plan production that resulted in an additional $4 million in investment capital.

NATIONAL SALES MANAGER
10/1991–5/1998

SYSTEM CONCEPTS, INC. – SCOTTSDALE, ARIZONA

Successfully negotiated and closed software sales to key restaurant chain operations for the developer of FOOD-TRAK®, a complete back-of-house food cost management application that included integrated hand-held devices, Web-enabled reporting and Enterprise Information System (EIS) technology. Called upon to formulate and manage comprehensive promotional strategy for reseller and POS alliance channels to improve sales and product profile. Reported to the President.

• Instrumental in the design and publication of exemplary reseller sales guidebook.
• Developed and conducted comprehensive sales training for reseller and alliance channel partners throughout the U.S.

PRODUCT SUPPORT SPECIALIST
1/1988–10/1991

RAPATTONI CORPORATION – SIMI VALLEY, CALIFORNIA

Reported to the President with responsibility for implementation and support of software developed exclusively for Real Estate Associations throughout North America. Position required a combination of travel and telephone support in training a large customer base. Accountable for initial system design to facilitate smooth integration of automation into a fast growing, customized software market. Applications included full accounting, membership billing and industry-specific utilities.

FIRST SHIFT MANAGER
6/1986–1/1988

DENNY’S RESTAURANTS INC. – LA MIRADA, CALIFORNIA

Directed the efforts of four departments within Denny’s Corporate IS Division and reorganized personnel and job accountability to strengthen production efficiency. Maintained quality information processing and production on a timely basis, utilizing IBM and Amdahl mainframe equipment for the largest full-service family restaurant chain in the U.S. with more than 1,700 restaurants and sales of over $2 billion.

ACCOUNT MANAGER
1983–1986

SWEDA INTERNATIONAL INCORPORATED – COMPTON, CALIFORNIA

Sold point-of-sale (POS) equipment to the foodservice and hospitality market in and around Los Angeles for this division of Litton Industries. Configured systems for specialized business needs; established significant client referral base and exceeded monthly sales quotas. Responsible for pilot sale of first Sweda back office accounting and inventory system in the Western U.S. in 1985.

GENERAL MANAGER / LIMITED PARTNER
1978–1983

JEREMIAH’S RESTAURANTS INCORPORATED – SANTA BARBARA, CALIFORNIA

Managed restaurants located in Huntington Beach, Northridge and San Diego for this Southern California-based fine dining and full bar concept developed by Carrows® Restaurants founder David G. Nancarrow. Direct P & L responsibility including purchasing, inventory, equipment maintenance, hiring, firing, training and scheduling. Assisted in the organization and opening of four restaurants in California during 1980. Succeeded in reaching record levels of profitability on a consistent basis.

EDUCATION

BACHELOR OF SCIENCE

WESTERN MICHIGAN UNIVERSITY – KALAMAZOO, MICHIGAN

Environmental Studies & Anthropology Double-Major

Professional Development Coursework:

• Overview of Financial Aid Programs (NASFAA)
• Cultural Intelligence Building (The Office of Race Relations)
• Project Management Basic Skills (PMI)
• Fundamentals of Accounting (University of CA)
• Managing the Data Center as a Business (NY University)
• Introduction to Marketing (Cal State University)
• Understanding Telecommunications (TeleStrategies)
• Publication Design (University of CA San Diego)
• Local Area Networks (University of CA San Diego)
• Real Estate Law & Practice (Muskegon Community College)

SKILLS

• Microsoft Windows 10 & 11 / MS Office / Outlook / Word / Excel / PowerPoint / Project / Publisher
• Glasswire
• Salesforce.com • Goldmine • ACT! • SalesLogix
• Zoom • GoToMyPC • GoToMeeting • Linktivity WebDemo • Skype
  
• Adobe Photoshop
• Numerous industry-specific applications and utilities

AFFILIATIONS

• P.E.O. International
• University of South Dakota Foundation
• Fernwood Botanical Garden (Lifetime)
• Retail Solutions Providers Association (RSPA) (Former)
• West Michigan Sustainable Business Forum (WMSB) (Former)
• Michigan Waterfront Alliance (Former)
• Michigan Lake & Stream Association (Former)

REFERENCES

Available upon request.